Shipping Policy

  • We will ship your package via FedEx Ground Home Delivery unless the FedEx Overnight service option is selected.
  • FedEx Ground Home Delivery is only eligible to the following states: FL, GA, AL, SC, NC, VA and TN. All other states, except for Alaska and Hawaii (sorry), are required to select FedEx Express Shipping services. 
  • All orders are shipped from our warehouse in Miami, FL.
  • Shipping cost is determined by distance, usually, the farther your order is going, the shipping cost will increase.
  • Transit times will depend on your distance. If you are working on a tight deadline, please contact us via email at care@tgprotein.com before placing your order, to ensure that we can meet your needs.
  • Orders are expected to arrive within 24-48 hours from when we ship. You will receive a tracking number from FedEx after the order ships so you will know estimated delivery date.

TG Protein shipment processing time: Orders received from Monday to Friday by 12:00 P.M. EST. will be processed and shipped on the same day. Orders received after 12:00 P.M. EST. will be processed and shipped next business day.

FedEx Ground Home Delivery only available to: FL, GA, AL, SC, NC, VA and TN.

  • Orders are shipped from Monday to Friday (excluding holidays). 
  • Orders can take 2-4 days to arrive depending on the day and time the order was placed, and your distance from us.

FedEx Express Shipping (the rest of the states in continental U.S., except for Alaska and Hawaii, sorry)

  • FedEx Overnight services - Orders will be shipped from Monday to Thursday (excluding holidays).
  • FedEx 2Day services - Shipping deadline is Wednesday by 12:00 P.M. EST. Since your shipment requires 2 transit days, all orders received after the deadline, will be shipped on the following Monday.
  • Orders can take 2-7 days to arrive depending on the day and time the order was placed, and your distance from us.

    Due to the current situation with COVID-19, orders may present a delay in delivery times. 

    Free Shipping on Florida orders over $99.00.

    Shipping rates & delivery estimates:

    Shipment method: FedEx Ground Home Delivery

    Estimated delivery date after shipping (Monday-Sunday)

    Shipment cost

    FedEx Ground Home Delivery

    1-2 business days

    Carrier Rate (FedEx)

      

    Shipment method: FedEx Express

    Estimated delivery date after shipping (Monday-Friday)

    Shipment cost

    FedEx 2Day

    Second business day delivered by 8:00 P.M.

    Carrier Rate (FedEx)

    FedEx 2Day AM Delivery

    Second business day delivered by 12:00 P.M.

    Carrier Rate (FedEx)

    FedEx Standard Overnight

    Next business day delivery from 4:30 P.M. to 8:00 P.M.

    Carrier Rate (FedEx)

    FedEx Priority Overnight

    Next business day delivery from 10:30 A.M. to 4:30 P.M.

    Carrier Rate (FedEx)

    FedEx First Overnight

    Next business day delivery available as early as 8:00 A.M. to 2:00 P.M.

    Carrier Rate (FedEx)

     

    Additional Details:

    Shipping to P.O. Boxes

    Sorry, we cannot deliver to P.O. Boxes or A.P.O. or F.P.O. addresses.

    International Shipping

    We are unable to ship internationally at the moment due to customs restrictions. 

    Shipping Accuracy

    Check your addresses carefully! TG Protein reserves the right to make corrections and to limit refunds and replacements if an address error is made. 
    Our guarantee extends only to correctly addressed orders. TG Protein shipments are perishable, and we cannot guarantee the condition of the package if the delivery service has to reroute the cooler. We guarantee delivery only to the provided address confirmed on the order acknowledgement. Any order sent to a customer that is refused or is undeliverable, will be charged the full shipping costs, including return shipping charges to TG Protein. Undeliverable packages are treated similar to orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.

    The courier will normally knock on your door and, if no one is available, will leave your package at your door. However, it is at the sole discretion of the courier whether or not to leave a package if no one is available. We are not liable for orders that are not retrieved in a timely manner.

    If you have special or specific delivery needs, please call 305.800.8783 or email us at care@tgprotein.com.