Refund & Cancellation Policy

TG Protein wants you to be completely satisfied with the quality and service of our products. Yet, for health and safety reasons, food and perishable products are not returnable or exchangeable. Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to us within 5 days of receipt of your order. 

If you receive products that are thawed, or substantively damaged, we will replace your products free of charge using the same shipping option as the original order. We simply ask that you DO NOT OPEN IT and email us right away at care@tgprotein.com with your order number and a photo of the item's condition. All issues will be addressed on a case-by-case basis. 

There will be NO refund on original shipping charges or on return shipping charges, (unless we have made an error or incorrect items were sent). We are unable to accept returns on our perishable goods, so please do not send your purchase back to us.

If you receive damaged goods, please, save your shipping box and packaging because it will need to be inspected by the carrier. If the box is discarded, claims cannot be filed for damaged goods or items.

Any order sent to a customer that is refused or is undeliverable, will be charged the full shipping costs, including return shipping charges to TG Protein. Undeliverable packages are treated similar to orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.

 

Cancelling an order

You can cancel an order for a full refund without any additional fees at any time before processing has begun. When you cancel an order that has been processed, you will be charged a restocking fee of $15. Orders that have already been shipped cannot be canceled. If your order was able to be cancelled, you will receive a confirmation via email advising you of the details.

 

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care@tgprotein.com

 

Additional non-returnable items:
- Gift cards


Contact Us at any time if you need further assistance.